How to Reverse Money on Airtel Money
Last Updated on December 12, 2024 by Micheal W S
Sending money to the wrong person through Airtel Money can be frustrating, especially if you’re unsure how to correct the mistake. Even careful individuals can make errors — one wrong digit is all it takes. This guide will explain how to reverse a transaction on Airtel Money using simple and effective methods.
Method 1: Reversing Money on Airtel via USSD Code
I once mistakenly sent a payment to the wrong vendor while using Airtel Money Pay at the supermarket checkout. I didn’t realize I had selected the wrong recipient and went ahead with the transaction. It must have been due to exhaustion that day.
Fortunately, I still had enough money left to complete the payment correctly. After explaining the situation to the lady at the counter, she informed me that I could cancel the initial transaction, which I promptly did. Here’s how to do it:
1. Dial the USSD Code: Enter *185# on your Airtel line.
2. Select “My Account”: Navigate to the option 10 for “Self Help.”
3. Initiate Reversal: Choose the option [8] for transaction reversal – “My Transaction Reversals”
4. Select the Transaction: Pick the transaction you want to reverse from your recent history and input the Transaction ID for the transaction you want to reverse.
5. Enter Your PIN: Confirm your request by entering your Airtel Money PIN.
6. Receive Confirmation: If the recipient hasn’t withdrawn the money, you’ll receive a notification that the reversal is in progress.
Important: For the reversal to succeed, act immediately after noticing the mistake. Delays may make it harder to recover your money.
ALSO READ: How to reverse money on MTN
Method 2: Contacting Airtel Customer Support
If the USSD method doesn’t resolve the issue, Airtel’s Customer Care team can help. Here’s what you should do:
1. Reach Out Quickly: Contact Airtel as soon as you realize the mistake. Timing is crucial because funds can only be recovered if they haven’t been withdrawn.
2. Call Airtel Support: Dial 100 on your Airtel line to speak to a customer care representative.
3. Social Media or Email: You can also reach Airtel through their social media channels or send an email to their customer support team.
4. Provide Transaction Details: Share the transaction ID and recipient details to help the team investigate.
5. Resolution Process: Airtel may contact the recipient to facilitate the reversal or freeze the funds temporarily.
If the recipient agrees, the money will be returned to your account. In some cases, this process can take up to 48 hours.
Method 3: Reaching Out to the Recipient Directly
If you accidentally send money to the wrong person, contacting them directly can sometimes resolve the issue faster.
1. Call or Text Immediately: Politely inform the recipient of the mistake and request a refund.
2. Explain the Process: If they’re willing to return the money, guide them on how to use Airtel Money to send it back.
3. Be Courteous: Politeness often increases the chances of cooperation.
4. Follow Up: If they don’t return the money right away, send a gentle reminder.
If the recipient refuses or becomes unresponsive, you’ll need to escalate the matter to Airtel Customer Support.
Conclusion
Mistaken transactions happen to everyone, but Airtel Uganda has processes in place to help you recover your funds. Always double-check the recipient’s details before completing any transaction to avoid these situations. By following the methods outlined above, you can increase the chances of successfully reversing your money.
We hope this guide has been helpful and provides clarity on how to reverse a transaction with Airtel Money.
