How to Talk to Airtel Customer Care

Last Updated on September 3, 2024 by Micheal W S

This post covers how to talk to Airtel Customer Care. If you need help or want to reach out to Airtel customer care, there are several ways you can do so. Whether you prefer calling, messaging, or even social media, Airtel has made it easy to connect.

1. Calling Airtel Customer Care

One of the quickest ways to get in touch is by calling the Airtel customer care number. If you’re using an Airtel line, you can dial their helpline number 100 for free.

If you’re calling from another network, you can reach them at 0705100100. This Airtel helpline number will connect you directly to a customer service representative who can assist you with your queries.

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2. Visiting Airtel’s Offices

For those who prefer face-to-face interactions, you can visit the Airtel offices. The main office is located at Airtel Towers, Plot 16A, Clement Hill, Kampala. This can be a great option if you have a complex issue that might be easier to solve in person. Or you could go to any service center of theirs.

3. Writing to Airtel

If you need to send a formal inquiry or request, you can write to Airtel at P. O. Box 6771, Kampala. While this might take longer than a call or a message, it’s a useful option for those who prefer formal communication.

4. Connecting on Social Media

Airtel is active on various social media platforms, including Facebook, Twitter, and YouTube. You can follow their pages, send them a message, or tweet at them if you have any issues or questions. Social media can be a quick and effective way to get a response, especially for less urgent matters.

5. Important Numbers to Remember

Airtel uses the number 0200 100 100 to contact winners for their promotions. Be sure to recognize this number if you’re expecting a call from them regarding a prize or promotion.

By using any of the other methods listed, you can get the support you need in a way that’s convenient for you.