How to Reverse Money on MTN

Last Updated on August 30, 2024 by Micheal W S

This post covers how to reverse money on MTN. Sending money to the wrong person by mistake can be incredibly frustrating, especially if you’re unsure how to fix it. Even the most careful people can make this mistake—sometimes all it takes is a quick decision and one wrong digit. If we’re not paying close attention, it could result in a loss. In this guide, we’ll show you how to reverse a mobile money transaction on MTN Uganda using two simple methods.

Method 1: How to Reverse Money on MTN Using the Reverse USSD Code

I took a two-hour motorcycle ride, and the fare was UGX 50,000. Since I was in a rush, I didn’t have time to withdraw cash, so when we arrived at my destination, I asked the boda rider if he accepted Mobile Money.

He said yes, but I was in such a hurry to use the bathroom that I ended up sending the payment to the wrong number by mistake. When the rider said he hadn’t received it, I had to send the money again. This time, I handed him my phone to enter his number to avoid any errors, and thankfully, it worked. I immediately reversed the mistaken transaction, and MTN refunded the money after three days.

ALSO READ: How to check number on MTN

One of the easiest ways to reverse a mistaken transaction is by using MTN’s Kola Reverse feature. Here’s how:

1. Dial the USSD Code: Start by dialing *165*8# on your phone.
2. Initiate the Reversal: Select option 7, which is “Initiate Reversal.”
3. Choose the Transaction: You’ll see a list of your three most recent transactions. Select the one you want to reverse.
4. Confirm with Your PIN: Enter your MTN MoMo PIN to confirm the reversal.
5. Receive a Notification: If the recipient hasn’t withdrawn the money yet, you’ll receive a notification that the amount has been blocked.
6. Wait for Recipient Approval: The person who received the money will be asked to approve the reversal by entering their PIN.
7. Receive Your Money Back: Best case scenario — after a few minutes, the money will be returned to your account, and you’ll get a confirmation message. Worst case scenario — the recipient is unresponsive. MTN waits for 3 days after you initiated the reversal then it automatically sends you back you back your money.

Important Note: This method only works if the recipient agrees to the reversal and hasn’t withdrawn the money. If the recipient doesn’t approve, you’ll need to contact MTN Customer Care for further assistance. You need to do the reversal as soon as you’ve sent the money to the wrong person. Delays might make it hard to recover the amount.

Method 2: How to Reverse Money on MTN by Contacting MTN Customer Care

If the USSD method doesn’t work, or if the recipient refuses to approve the reversal, you can get help from MTN Customer Care. Here’s what to do:

1. Contact MTN Immediately: As soon as you realize you’ve sent money to the wrong number, reach out to MTN Customer Care. Time is crucial here because the money can only be recovered if it hasn’t been withdrawn.

• Call: Dial 100 from your MTN line.
• WhatsApp: Message them at 0772123100.
• Social Media: Reach out via their Facebook page or Twitter handle.
• Email: Send an email to customerservice.ug@mtn.com.

1. Transaction Query: The customer care agent will look into the transaction and immediately freeze the funds on the wrong number.
2. Conference Call: MTN will arrange a call with both you and the recipient to discuss the issue. If an agreement is reached, the reversal process will start, and you should get your money back within 24 hours.
3. Handling Disagreements: If the recipient refuses to cooperate, MTN will stop the recovery process. At this point, you’ll need a court order to proceed, or if the recipient’s phone remains off for three months, MTN will automatically reverse the funds to you.

Method 3: How to Reverse Money on MTN by Contacting the Person you Incorrectly Sent the Money to Directly

If you’ve sent money to the wrong person, one of the simplest ways to fix the mistake is by reaching out to that person directly. Here’s how you can do it:

1. Get in Touch Right Away: As soon as you realize you’ve sent money to the wrong number, call or text the person. Explain that you sent the money by mistake and kindly ask them to return it.
2. Explain How to Send It Back: If the person agrees to return the money, guide them on how to send it back using Mobile Money. Make sure they have your correct phone number to send the money to.
3. Be Polite: Being polite and friendly can go a long way in convincing the person to return the money. People are usually more willing to help if you ask nicely.
4. Follow Up: If the person agrees but doesn’t return the money right away, send them a gentle reminder.
5. Ask for Help If Needed: If the person refuses to return the money or ignores you, you may need to contact MTN Customer Care for help. They can assist in trying to get your money back.

This method depends on the person’s willingness to return the money, so it’s always a good idea to be courteous when making your request.

Conclusion

To avoid these issues, MTN Uganda advises all customers to double-check the recipient’s number and name before confirming a transaction. By following the steps outlined above, you can effectively reverse a mistaken transaction and recover your money. We hope this guide helps you understand how to reverse a transaction if you ever find yourself in this situation.