Get More from MTN with MTN Prestige

Last Updated on June 11, 2025 by Micheal W S

Hey! Ever wished your phone service gave you more than just calls and data? What if being a loyal MTN customer unlocked special deals, cool experiences, and even faster service? Well, get ready for MTN Prestige – it’s MTN Uganda’s special loyalty program designed to give you more choices and more fun.

What is MTN Prestige All About? Your VIP Pass!

MTN Prestige isn’t just another loyalty program. It’s a way for MTN to give back to its valued prepaid customers. Think of it as a VIP pass that opens doors to awesome discounts and offers on things like travel, beauty, wellness, and fun activities. Members get special perks on both MTN services and deals from MTN’s many partners.

Why Join MTN Prestige? Here’s What Members Get:

• Unique Offers: Access to special data, call, and roaming bundles.
• Phone Discounts: Opportunities to save money when buying a new device.
• Rewards Galore: Earn points and vouchers for exciting freebies.
• Digital Goodies: Bundled digital content.
• Fast Service: Priority access at MTN call centers and service points.
• Exclusive Experiences: Invitations to special MTN events.

How to Become a Prestige Member: It’s Easy!

Joining MTN Prestige won’t cost you a dime! Your membership is based on how much you typically spend on MTN and MoMo services each month.

Here’s How You May Qualify:

• On average, spend at least UGX 100,000 per month on MTN calls, data, or MoMo services.
• If you meet the requirements, MTN will notify you! You’ll likely get a message on your MyMTN App, an SMS, or a call inviting you to join and start enjoying the perks.

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Your Level, Your Rewards: The MTN Prestige Tiers

MTN Prestige has different membership levels, so the more you use MTN services, the more fantastic benefits you can unlock!

1. Platinum Tier: The Best of the Best

For MTN’s most dedicated customers, the Platinum tier offers the ultimate MTN Prestige experience.

Platinum Perks:

• Invites to exclusive MTN VIP events.
• Special gifts and hampers from MTN.
• Unique deals from Market By MoMo.
• Priority service at all MTN locations.
• MTN monitors your network and fixes issues faster.
• Access to even more lifestyle discounts.
• Ability to use your points to buy things at MoMo Merchants.

To Be Platinum: Typically, you’d need to spend UGX 300,000 or more per month on MTN services (calls, data, MoMo) for 12 months.

2. Gold Tier: A Golden Experience

The Gold tier brings a great range of valuable benefits for loyal MTN users.

Gold Perks:

• Use your points to buy things at MoMo Merchants.
• Enjoy deals from Market By MoMo.
• Priority service at all MTN locations.
• MTN monitors your network and fixes issues faster.

To Be Gold: Typically, you’d need to spend UGX 150,000 or more per month on MTN services (calls, data, MoMo) for 12 months.

3. Silver Tier: Your Start to Special Perks

The Silver tier is a great way to begin enjoying MTN Prestige benefits.

Silver Perks:

• Use your points to buy things at MoMo Merchants.
• Priority service at all MTN locations.
• MTN monitors your network and fixes issues faster.

To Be Silver: Typically, you’d need to spend UGX 75,000 or more per month on MTN services (calls, data, MoMo).

Managing Your Prestige: Points, Deals, and Help

Earning & Using Points:

Members can earn and spend points on different MTN services like buying bundles, topping up airtime, and making MoMo payments.

Checking Your Rewards:

It’s easy to see your MTN Prestige rewards and discounts right in the MyMTN App.

How Long Do Benefits Last?

MTN Prestige benefits are typically enjoyed for a year. After that, MTN reviews your spending to see if you still qualify. MTN usually notifies members if their status changes via the MyMTN app, SMS, or a call.

Getting Help as a Prestige Customer:

As an MTN Prestige customer, you often get special support:

• Email: customerservice.ug@mtn.com
• Toll-free Number: Call 100
• Service Centers: Enjoy priority access when visiting MTN service centers.

Discover More with MTN Prestige

MTN Prestige is always evolving to bring more value to its members.

• MTN Prestige Tariffs: Look out for special Voice & Data bundles just for Prestige members.
• MTN Prestige Partners: Unlock even more savings and benefits with MTN’s growing list of partners.

Ready to get more from your MTN experience? Why not check your eligibility for MTN Prestige today through the MyMTN App?

Common Questions About MTN Prestige

• What is MTN Prestige?
  • It’s an exclusive loyalty program from MTN designed for prepaid customers, offering access to special benefits, offers, and discounts in areas like lifestyle, travel, and more.
• How do I join?
  • Typically, by maintaining a minimum monthly spend (e.g., UGX 100,000) on MTN/MoMo services; MTN will invite you.
• Does it cost money to join?
  • No, there are no direct costs to opt-in. Qualification is based on your spending.
• How will I know if I qualify?
  • MTN usually sends a notification through the MyMTN App, SMS, or a call.
• Where can I get help as a Prestige customer?
  • You can contact MTN via email (customerservice.ug@mtn.com), call 100 (toll-free), or visit their service centers for priority help.
• Can I see my rewards and offers?
  • Yes, members can check them on the MyMTN App.
• How long do my benefits last?
  • Benefits are typically enjoyed for one year. Eligibility is reviewed annually based on spending.
• How will I know if I no longer qualify?
  • MTN’s customer service team will contact you, and you might get a notification on the MyMTN app and via SMS.
• How do I earn and use points?
  • You can earn and use points on various MTN services like buying bundles, topping up airtime, and MoMo payments.